Contact Center as a Service () Market growth 2022 - 2030

Contact Center as a Service (CCaaS) platforms global coverage, current market size, top vendors, user’s insight, prediction & market analysis for FY2022 – 2030

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider's software. A Contact Center as a Service (CCaaS) model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.

    • Market Insights

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.

The global Contact Center as a Service (CCaaS) market size was valued at USD $3.26 Billion in 2021. The market is projected to grow from USD $4.93 billion in 2022, exhibiting a CAGR (Compound annual growth rate) of 4% to 9% per year, during the forecast period. The global COVID-19 pandemic has been unprecedented and staggering, with Contact Center as a Service (CCaaS) experiencing higher-than-anticipated demand across all the regions compared to pre-pandemic levels. Based on our analysis, the global market exhibited a significant growth of 7% – 9% in 2020 as compared to 2018 – 2019.

 

Top 10 Contact Center as a Service (CCaaS) Software 2022 – 2030

  1. Genesys Cloud CX
  2. Amazon Connect
  3. Webex Contact Center
  4. Five9 Virtual Contact Center (VCC)
  5. Talkdesk
  6. Dialpad Contact Center
  7. PureConnect Cloud by Genesys
  8. RingCentral Contact Center
  9. Avaya OneCloud CCaaS
  10. TELUS Cloud Contact Centre

 

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